Welcome to Roots & Charms. By accessing, browsing, or purchasing from our website, you agree to comply with and be bound by the following Terms & Conditions. Please read them carefully before using our website or services.
If you do not agree with any part of these terms, please do not use our website.
1. About Roots & Charms
Roots & Charms is an online platform offering spiritual, healing, wellness, metaphysical, and handcrafted products including crystals, gemstones, pendants, Reiki services, spiritual guidance products, and related wellness items.
All products and services are offered subject to availability.
2. Acceptance of Terms
By using this website, you confirm that:
- You are at least 18 years old or using the website under parental supervision.
- You agree to follow all applicable laws and regulations.
- You accept these Terms & Conditions fully.
3. Products & Services Disclaimer
Spiritual & Healing Disclaimer
Products and services offered by Roots & Charms are intended for:
- Spiritual wellness
- Meditation
- Personal growth
- Energy balancing
- Lifestyle and holistic practices
Our products, gemstones, crystals, Reiki services, astrology-related products, and spiritual items are not scientifically proven medical treatments.
Important Notes:
- We do not guarantee specific results from any spiritual or healing product/service.
- Results may vary from person to person.
- Our products and services should not replace professional medical, psychological, legal, or financial advice.
- Always consult qualified professionals for medical or mental health concerns.
By purchasing from Roots & Charms, you acknowledge and accept these terms.
4. Product Information
We strive to provide accurate product descriptions, images, and pricing. However:
- Natural crystals, gemstones, and handmade products may vary in color, texture, size, or appearance.
- Minor imperfections are natural characteristics and not defects.
- Product images are for representation purposes only.
- Roots & Charms reserves the right to correct errors, inaccuracies, or omissions at any time without prior notice.
5. Pricing & Payments
- All prices are listed in INR (Indian Rupees) unless otherwise stated.
- Prices may change without prior notice.
- Payments must be completed before order processing.
We accept secure payments through trusted payment gateways.
Roots & Charms is not responsible for payment failures caused by:
- Banking issues
- Payment gateway downtime
- Technical interruptions
- Incorrect payment information provided by customers
6. Order Acceptance & Cancellation
Roots & Charms reserves the right to:
- Refuse or cancel any order at our discretion
- Limit quantities purchased
- Cancel orders suspected of fraud or unauthorized activity
If your order is cancelled after payment, the applicable refund will be processed according to our Refund Policy.
7. Shipping & Delivery
Shipping timelines provided are estimates only and may vary due to:
- Courier delays
- Weather conditions
- Public holidays
- Remote delivery locations
- Unforeseen operational issues
Roots & Charms is not liable for delays caused by third-party courier services.
Customers are responsible for providing accurate shipping details.
8. Returns, Refunds & Exchanges
Please refer to our Refund Policy for detailed information regarding:
- Refund eligibility
- Return conditions
- Damaged or incorrect products
- Exchange procedures
Certain spiritual, customized, energized, or personal-use products may not be eligible for return or refund.
9. Intellectual Property Rights
All content on this website including:
- Logos
- Brand name
- Product descriptions
- Images
- Graphics
- Videos
- Website design
- Text content
is the intellectual property of Roots & Charms and protected under applicable copyright and trademark laws.
Unauthorized copying, reproduction, or use is strictly prohibited.
10. User Conduct
By using this website, you agree not to:
- Use the site for unlawful purposes
- Attempt to hack or disrupt website functionality
- Upload harmful software or malicious code
- Submit false or misleading information
- Misuse customer service or payment systems
- Violation of these terms may result in restricted access or legal action.
11. Limitation of Liability
Roots & Charms shall not be held liable for:
- Indirect or incidental damages
- Emotional expectations from spiritual services
- Losses resulting from misuse of products
- Delayed deliveries by third-party services
- Technical website interruptions
- Allergic reactions or sensitivities related to products
Customers use products and services at their own discretion and responsibility.
12. Third-Party Links & Services
Our website may contain links to third-party websites or services. Roots & Charms is not responsible for:
- Third-party content
- Privacy practices
- External website policies
- Payment gateway services
Users access external websites at their own risk.
13. Privacy Policy
Your use of this website is also governed by our Privacy Policy, which explains how we collect, use, and protect your information.
14. Account Responsibility
If you create an account on our website:
- You are responsible for maintaining account confidentiality.
- You are responsible for all activities under your account.
- Notify us immediately of any unauthorized access.
Roots & Charms is not responsible for losses caused by unauthorized account usage.
15. Force Majeure
Roots & Charms shall not be liable for delays or failure to perform obligations due to events beyond reasonable control, including:
- Natural disasters
- Pandemics
- Government restrictions
- Internet outages
- Strikes
- Transportation disruptions
16. Changes to Terms & Conditions
We reserve the right to update or modify these Terms & Conditions at any time without prior notice.
Updated policies will be posted on this page with the revised date.
Continued use of the website after changes constitutes acceptance of the revised terms.
17. Governing Law
These Terms & Conditions shall be governed by and interpreted in accordance with the laws of India.
Any disputes arising from the use of this website shall be subject to the jurisdiction of the courts located in India.
18. Contact Information
For any questions regarding these Terms & Conditions, please contact:
Roots & Charms
Email: support@rootsandcharms.com
Website: https://rootsandcharms.com
Thank you for visiting Roots & Charms and trusting us on your spiritual and wellness journey.
