At Roots & Charms, we value your trust and strive to provide high-quality handcrafted spiritual jewelry, crystals, gemstones, and wellness products. If you are not fully satisfied with your purchase, please review our refund and return policy below.
1. Eligibility for Returns
We accept return requests under the following conditions:- The item must be unused, unworn, and in its original condition.
- The product must be returned in its original packaging.
- Return requests must be initiated within 2 days of delivery.
- Proof of purchase or order confirmation is required.
2. Non-Refundable Items
The following items are not eligible for refunds or returns:- Customized or personalized products
- Energized or spiritually activated items
- Gift cards
- Digital products or downloadable content
- Items damaged due to misuse or improper handling
3. Damaged or Incorrect Orders
If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery with:- Your order number
- Photos of the product and packaging
- A brief description of the issue We will review the request and offer a replacement, store credit, or refund where applicable.
4. Refund Process
Once your returned item is received and inspected:- Approved refunds will be processed to the original payment method.
- Refunds may take 5–10 business days to reflect depending on your bank or payment provider.
- Shipping charges are generally non-refundable unless the error was on our side. 5. Return Shipping Customers are responsible for return shipping costs unless:
- The wrong product was delivered
- The product arrived damaged
- The item has a manufacturing defect We recommend using a trackable shipping service for all returns.
6. Order Cancellation
Orders may be cancelled within 12 hours of placing the order if the item has not yet been shipped. Once an order is processed or shipped, cancellation requests may not be accepted.7. Exchange Policy
We may offer exchanges for defective or damaged items based on product availability. Exchange requests are subject to review and approval.8. Late or Missing Refunds
If you have not received your refund:- Check your bank account again.
- Contact your payment provider or credit card company.
- Allow additional processing time. If you still need assistance, please contact our support team.
