Welcome to Roots & Charms. We are committed to delivering your orders safely, securely, and on time. Please read our shipping policy carefully to understand our shipping process, timelines, and delivery terms.
1. Shipping Coverage
Roots & Charms currently ships across India. We strive to deliver to all serviceable PIN codes through trusted courier and logistics partners.
For international shipping inquiries, please contact our support team before placing your order.
2. Order Processing Time
- Orders are usually processed within 1–3 business days after payment confirmation.
- Orders placed on weekends or public holidays will be processed on the next working day.
- Customized, handmade, spiritual, or energy-charged products may require additional preparation time.
Once your order is shipped, you will receive a confirmation email or message with tracking details.
3. Estimated Delivery Time
Estimated delivery timelines after dispatch:
- Metro Cities: 4–5 business days
- Other Cities & Towns: 4–7 business days
- Remote Locations: 5–10 business days
Delivery timelines may vary depending on courier availability, weather conditions, festivals, public holidays, or unforeseen circumstances.
4. Shipping Charges
- Free shipping may be available on selected orders or promotional offers.
- Standard shipping charges, if applicable, will be displayed during checkout.
- Additional charges may apply for Cash on Delivery (COD) orders.
5. Order Tracking
Once your order has been dispatched, tracking details will be shared via email, SMS, or WhatsApp. Customers can track their shipment using the provided tracking link.
6. Delayed Deliveries
While we work hard to ensure timely delivery, delays may occasionally occur due to:
- High order volumes
- Courier service disruptions
- Weather conditions
- Remote delivery locations
- Public holidays or festivals
Roots & Charms is not liable for delays caused by courier partners or circumstances beyond our control.
7. Incorrect Shipping Information
Customers are responsible for providing accurate shipping details at checkout.
If an incorrect address or contact number is provided:
- Delivery may be delayed or unsuccessful.
- Additional re-shipping charges may apply.
Please contact us immediately if you need to update your shipping information after placing an order.
8. Failed Delivery Attempts
Courier partners usually attempt delivery multiple times. If the package remains undelivered due to customer unavailability or incorrect information, the shipment may be returned to us.
In such cases:
- Re-shipping charges may apply.
- Refunds may exclude shipping and handling fees.
9. Damaged or Missing Packages
If your package arrives damaged or incomplete:
- Contact us within 48 hours of delivery.
- Share clear photos/videos of the package and products received.
We will investigate the issue and provide an appropriate resolution.
10. International Shipping & Customs
For international orders:
- Delivery timelines vary by destination country.
- Customers are responsible for customs duties, import taxes, or additional fees imposed by local authorities.
Roots & Charms is not responsible for customs-related delays.
11. Contact Us
For any shipping-related questions or assistance, please contact:
Roots & Charms
Email: support@rootsandcharms.com
Website: https://rootsandcharms.com
We appreciate your trust and support in choosing Roots & Charms for your spiritual and healing journey.
